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FlowerColors

2021-10-14
2021-10-14
Sonoran Terrace
Salons C - I
Paradise Terrace
Event Hub
2021-10-15
2021-10-15
Sonoran Terrace
Salons N & H
Salons A & F
Salons 3 - 8
Salon 2
Salon 1
Pitch n Putt area (in front of hotel)
Lincoln Private Dining Room
Event Hub
2021-10-16
2021-10-16
Sonoran Terrace
Salons A & F
Salon A
Salon 2
Salon 1
Event Hub
Ambiente Course
2021-10-17
2021-10-17
Sonoran Terrace
Salons N & H
Salons C - I
Salons A & F
Salon M
Salon L
Salon K
Salon J
Salon H
Salon D
Salon C
Salon B
Salon 7
Salon 6
Salon 5
Salon 1
Mummy Mountain
Event Hub
Sonoran Terrace
Salons C - I
Paradise Terrace
Event Hub
Sonoran Terrace
Salons N & H
Salons A & F
Salons 3 - 8
Salon 2
Salon 1
Pitch n Putt area (in front of hotel)
Lincoln Private Dining Room
Event Hub
Sonoran Terrace
Salons A & F
Salon A
Salon 2
Salon 1
Event Hub
Ambiente Course
Sonoran Terrace
Salons N & H
Salons C - I
Salons A & F
Salon M
Salon L
Salon K
Salon J
Salon H
Salon D
Salon C
Salon B
Salon 7
Salon 6
Salon 5
Salon 1
Mummy Mountain
Event Hub
06:30 - 08:00
Registration for Bonus Program Event Hub
08:00 - 14:00
Bonus Program: The Art of the Thrive! Culture Conversations to Prepare You for Anything

In 2020 when teams were asked during a pandemic, “what is happening right now with the team?”, 90% of what they said was positive! How and why does that happen?

Crisis will come and go, but culture will remain through it all! When crisis does come we need to do more than just survive. We need to know how to use crisis and adversity to our favor. The survival mode makes for great TV shows and movies but is horrible in real life! When the survival mindset sets in, everything goes flat. So, what can leaders do to lead their teams and organizations in normal times and create a strong culture so when we hit disruption we are actually flourishing? What are some practices we can implement and foundations we can build that will sustain us through the “crisis” times?

In this session we will take an in depth look at some practical conversations we can have with our teams to prepare us for whatever comes our way. You will have a chance to practice those conversations in order to lead your team through them effectively. We will explore real stories of how teams thrived through loss, adversity, crisis and other unforeseen circumstances including an unprecedented worldwide pandemic! You will be challenged to examine your own mindset and beliefs about leadership, team and culture.

When the future is so unknowable a solid foundation, guiding principles and a strong culture is needed more than ever. When the world is rocked, will your world be rocked?

The cost for the Bonus Program is $450. Breakfast and lunch included.

Bonus Program: The Art of the Thrive! Culture Conversations to Prepare You for Anything image
Steve Thomas
13:00 - 19:00
Registration/Information Desk Event Hub

Welcome Gift Sponsored by BuildOps
MSCA Central Sponsored by MILWAUKEE TOOL
Hotel Room Keycards Sponsored by Johnson Controls
Conference App Sponsored by Quantech
Conference WiFi Sponsored by ServiceTrade
Backpack Sponsored by Viega
Mini-Notebook Sponsored by Carrier Corporation
Conference Signs Sponsored by COINS
Desert Survival Kits Sponsored by NAVAC
Lanyards Sponsored by Penta
Reusable Water Pouch Sponsored by Strategic Industry Solutions

16:00 - 17:00
First Timers Reception Paradise Terrace
  • Sponsored by:
  • Data Basics
17:00 - 18:30
Opening Session: Facing Adversity with Optimism and Resilience Salons C - I

As we come together for this year’s Opening Session we will celebrate a year of resilience, perseverance and hope. Join MSCA chair Mike Star as he welcomes conference attendees to an amazing week of connecting, learning, discovering, rejoicing, and friendship. Hear from wounded U.S. Army veteran J.R. Martinez who, while deployed to Iraq, hit a roadside bomb and became trapped in his burning vehicle. As a living example, he will remind us that resilience shows up in the world in many different ways. J.R.’s story is certain to inspire and uplift everyone. With a message of hope, optimism, and resilience, Martinez will remind us that a combination of gratitude for what we have and a commitment to reaching for what we want, despite current circumstances, are the building blocks for a better tomorrow.

Opening Session: Facing Adversity with Optimism and Resilience image
JR Martinez
18:30 - 20:30
Welcome Reception Sonoran Terrace
06:30 - 16:30
Registration/Information Desk Event Hub

Welcome Gift Sponsored by BuildOps
MSCA Central Sponsored by MILWAUKEE TOOL
Hotel Room Keycards Sponsored by Johnson Controls
Conference App Sponsored by Quantech
Conference WiFi Sponsored by ServiceTrade
Backpack Sponsored by Viega
Mini-Notebook Sponsored by Carrier Corporation
Conference Signs Sponsored by COINS
Desert Survival Kits Sponsored by NAVAC
Lanyards Sponsored by Penta
Reusable Water Pouch Sponsored by Strategic Industry Solutions

07:00 - 08:00
Breakfast Sonoran Terrace
07:30 - 09:15
Women in the Mechanical Industry (WiMI) Breakfast and Roundtable Lincoln Private Dining Room

Meet and network with some of the women leaders in the mechanical service industry as special guest Sara Ross will lead us through a power talk on resilience and mindset. Share ideas, challenges, and viewpoints as we explore the impact of today’s changing world on our spirit and attitudes. All women executives and employees of member companies and supplier partners invited to attend. Breakfast will begin at 7:30 am followed by the roundtable forum.

Women in the Mechanical Industry (WiMI) Breakfast and Roundtable image
Sara Ross
08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Only the Strong Survive – Or Do they?

2020 was an extraordinary year in every way possible to say the least. Uncertainty was endless and we were all challenged like never before. In 2020 many service businesses had their worst year while others had their best. Was it luck? Was it geographically driven? Did only the strong survive? During this session we will discuss why some service companies not only survived but thrived.

Kip Bagley

Scott Berger

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Leading from Afar: Working Remotely and Retaining Key Personnel

When the pandemic began, working from home seemed temporary. Currently some contractors have now gone back to normal while others are still remote for the foreseeable future. Contractors may decide to reassess procedures and operating styles for the long-term by continuing with remote teams or a form of remote-in person hybrid. This peer group will discuss potential tips and innovative ways for retaining your key people, reshaping your process or procedures and keeping everyone engaged while team building in person and remotely.

Eric Fuchino

Bob Dills

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Connected Services as a Competitive Advantage

Today’s mechanical service marketplace is more competitive than it’s been in the history of our industry and getting more so each day. The cost of technician labor continues to rise every year. Join us to discuss the possibility of leveraging “connected services” as a way to enable your organization to be able to offer an additional, more competitive, preventative maintenance service agreement offering.

Rich Happel

Dick Starr

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Current State of Plumbing Service Market and the Potential for Growth

Plumbing Service continues to be a great source of revenue and profits for any service company, but since the beginning of COVID 19 plumbing service had seen a drop off in volume as many of the heavy service plumbing customers – such as hospitality, commercial office buildings, and fitness centers- closed and the service normally associated with these high use customers slowed considerably. Now that these facilities are re-opening, what challenges are you facing and what do you see in the future of plumbing services.

John Geiling

Sean Fogli

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – How Sales Changed During COVID and Lessons Learned

If 2020 taught us anything about selling, it was that flexibility and creativity were more important than ever in developing and maintaining relationships. Please join us for a collaborative discussion with some of MSCA’s best and brightest contractors as they share best practices on innovative and creative sales tactics in an ever-changing sales landscape.

Mike Rosone

Jim Bartolotta

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – New Cost of Doing Business

Good or bad COVID-19 impacted your business.  Join industry experts in a group debrief of the positive and negative takeaways from the pandemic including: Financial changes from COVID and beyond; the new office model – what changes did we implement that are here to stay; is it time to re-evaluate your customer base; who were the industry winners and losers during COVID; communicating with customers during the Pandemic; and how did we retain our culture while working remotely?

Mark Crockett

Bob Lake

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Is Your Business Prepared for Disruption?

Every business has been impacted by the pandemic… What have you done, and what can you do to lead your team through this crisis, or the next one? Has the HVAC business model and the way we do things changed forever and how do we embrace these changes and find the opportunities to become stronger? Discussion will include: Changing your labor force to be more independent; who can work remotely and how do we make that happen? Using technology to its greatest potential and holding team members accountable – in the field, and the office.

Mike McHenry

Kane Armistead

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Increasing Sales in a Post-COVID World

What a strange year! From a sales perspective, we all learned to adapt to many types of unanticipated hurdles. What were some of the lessons learned through this event? As we work towards recovery, what steps are you taking to rebuild or reinforce your relationships? Join us in this roundtable to discuss successes, lessons learned and best practices as we seek to leverage what we have learned to enhance our future business.

Dave Sommer

Chris Carter

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – 2020 – A Year to Remember (or Forget)

It’s been two years since we gathered and shared ideas and we have a lot to catch up. Come join us as we reflect on the challenges, the opportunities, and the good things that we’ve all experienced as we inspire and encourage one another. In this session some of the topics that may be discussed will be: civil unrest, PPP, financial impacts of COVID, working remotely (good or bad?), indoor air quality, positive changes from 2020 & 2021 and more.

Chris Rainwater

David Geith

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – Culture Shift: What to do When Shift Happens

We all know there was a lot of shift during 2020. What do effective leaders do when any kind of shift, crisis or disruption occurs? And, what will we do with the results of the shift? In this roundtable discussion we will chat about what you did and what you can do to move beyond the shift!

Mike Hupp

Steve Thomas

08:15 - 09:15
Roundtable Discussion Forum Session #1 – Survival Tactics – 2020 – Building a Culture of Safety

When done correctly properly designed safety programs can lead to an optimal company culture including high employee engagement and happier places to work. This was never more evident during the pandemic when employees were left to their own leadership to maintain discipline in all facets of the business. Please join us as we discuss how to mix safety, employee engagement, and work place happiness to create better business outcomes for all that are involved.

Al May

Drew Harrison

09:15 - 12:00
Exhibitors Display Salons 3 - 8

Rediscover the latest HVACR and plumbing products, services and innovative technologies at this year’s special exhibitor display. Our industry’s leading suppliers will be on hand this year supporting our conference and providing you with a unique opportunity to get first-hand information on all they have to offer. Be sure to visit Sponsor Row to thank all our conference sponsors who play a big role in the success of the conference. Visit our Exhibitors page to see who will be joining us and prepare ahead of time!

10:00 - 11:00
Spouse Program: Goat Yoga Pitch n Putt area (in front of hotel)

Goat yoga connects you with your inner farm girl or boy, even if you didn’t know you had one! These well-trained, lovable goats love to cuddle and will motivate and challenge you as you perform your yoga moves. You can’t help but fall in love with these sweet goats. This one of a kind experience will bond you with nature and expand your yoga chakras.

12:00 - 13:00
Lunch Sonoran Terrace
13:15 - 14:45
Educational Session #1 – Bounce: Using Resilience to Thrive Through Change Salons N & H

Slowing down the pace or rate of change isn’t an option, especially true after this last year. Therefore, skilling your people to more readily adapt to change as well as bounce back quickly from challenging setbacks is your organizations competitive advantage. During this session you will learn how building your “Bounce” skills is a critical element in creating and sustaining your Leadership Vitality. Sara will walk attendees through a systematic “bounce approach” framework to strengthen the skills of resilience by:

  • Helping people find calm through the chaos to increase their uncertainty tolerance;
  • Decreasing wasted emotional energy on “false-threats” causing people to feel stuck and overwhelmed, and instead focusing on the most important information;
  • Increasing awareness of the choices and opportunities people have when facing change and ambiguity and channeling that into appropriate action.
Educational Session #1 – Bounce: Using Resilience to Thrive Through Change image
Sara Ross
13:15 - 14:45
Educational Session #1 – Leading High-Performance Virtual Teams: Strategies for Succeeding with a Remote Workforce Salons A & F

As we enter a post-COVID world of work, leaders are faced with the challenge of reimagining and redesigning their organizations for a mobile-first culture in order to drive business performance and maintain cultural cohesiveness from afar. Shepherding a virtual future, especially one with a mixed workforce of essential in-person talent working with and alongside remote workers, will be the mandate for the modern leader.

In this program, Seth Mattison will unpack the opportunities our new virtual environment presents along with research, case studies, best practices, and key competencies leaders and managers will need to effectively support and lead a remote workforce and mobile-first future.

Attendees will gain:

  • Insight on the data of what drives real engagement with remote workers.
  • Perspective on the challenges of remote work isolation.
  • Strategies for helping people maintain productivity away from the office.
  • Techniques for maintaining human connection digitally.
  • Tips for developing resilient mindsets, routines, and rituals to support high performance.
Educational Session #1 – Leading High-Performance Virtual Teams: Strategies for Succeeding with a Remote Workforce image
Seth Mattison
13:15 - 14:45
Education Session #1 – The Leadership Gist: Navigating Human Weirdness Salon 1

Gist: essence, core, effect

What do you believe makes a “great leader” a great leader? What do you truly believe about leadership? Your leadership beliefs translate into leadership practices. Those practices are what people see and experience from your leadership. Hence, your leadership “gist”. Beliefs and philosophies on leadership can be found everywhere and some of those we have adopted as our own. However, some of them are outdated, inaccurate, or simply not true. Due to changes in our world leadership has evolved into a different mode and has taken on a different look. Are you making that shift? Let’s take a look at some of the below the surface issues that people say make a “great leader” a great leader. Warning: it is very simple, but not easy!

Education Session #1 – The Leadership Gist: Navigating Human Weirdness image
Steve Thomas
15:00 - 16:30
Educational Session #2 – Bounce: Using Resilience to Thrive Through Change Salons N & H

Slowing down the pace or rate of change isn’t an option, especially true after this last year. Therefore, skilling your people to more readily adapt to change as well as bounce back quickly from challenging setbacks is your organizations competitive advantage. During this session you will learn how building your “Bounce” skills is a critical element in creating and sustaining your Leadership Vitality. Sara will walk attendees through a systematic “bounce approach” framework to strengthen the skills of resilience by:

  • Helping people find calm through the chaos to increase their uncertainty tolerance
  • Decreasing wasted emotional energy on “false-threats” causing people to feel stuck and overwhelmed, and instead focusing on the most important information
  • Increasing awareness of the choices and opportunities people have when facing change and ambiguity and channeling that into appropriate action
Educational Session #2 – Bounce: Using Resilience to Thrive Through Change image
Sara Ross
15:00 - 16:30
Educational Session #2 – Winning Communications Salon 2

The COVID era has made communication more complicated than ever before. We’re now entering the hybrid era for workplaces. Having everyone working remotely presented a major challenge, and it’s one that many organizations actually handled quite well. However, as we move forward we’re likely going to have a mix of on-site and remote workers. The same practices that got us through the early stages of the pandemic will need to be changed and adapted to the hybrid workplace. Effective communication was challenging enough when everyone was in the office, how we manage communication with people spread across the city or the nation will determine the success or failure of any project and potentially any organization.

Rick’s program will focus on the importance of communicating the strategy at all levels. It will give strategies for rebuilding trust which is very critical for effective communication. Most importantly, it will help leaders understand that communication isn’t just a soft skill, it’s a necessary tool for any organization, and any career, to succeed.

Educational Session #2 – Winning Communications image
Rick Debruhl
15:00 - 16:30
Educational Session #2 – Leading High-Performance Virtual Teams: Strategies for Succeeding with a Remote Workforce Salons A & F

As we enter a post-COVID world of work, leaders are faced with the challenge of reimagining and redesigning their organizations for a mobile-first culture in order to drive business performance and maintain cultural cohesiveness from afar. Shepherding a virtual future, especially one with a mixed workforce of essential in-person talent working with and alongside remote workers, will be the mandate for the modern leader.

In this program, Seth Mattison will unpack the opportunities our new virtual environment presents along with research, case studies, best practices, and key competencies leaders and managers will need to effectively support and lead a remote workforce and mobile-first future.
Attendees will gain:

  • Insight on the data of what drives real engagement with remote workers.
  • Perspective on the challenges of remote work isolation.
  • Strategies for helping people maintain productivity away from the office.
  • Techniques for maintaining human connection digitally.
  • Tips for developing resilient mindsets, routines, and rituals to support high performance.
Educational Session #2 – Leading High-Performance Virtual Teams: Strategies for Succeeding with a Remote Workforce image
Seth Mattison
07:00 - 10:00
Golf Bag Drop Event Hub

If you brought your own golf clubs for the 28th Annual Golf Tournament, sponsored by DeWALT, you can drop your clubs off at the Registration/Information Desk and they will be transferred to the Ambiente Golf Course.

07:00 - 07:45
Breakfast Sonoran Terrace
07:00 - 12:00
Registration/Information Desk Event Hub

Welcome Gift Sponsored by BuildOps
MSCA Central Sponsored by MILWAUKEE TOOL
Hotel Room Keycards Sponsored by Johnson Controls
Conference App Sponsored by Quantech
Conference WiFi Sponsored by ServiceTrade
Backpack Sponsored by Viega
Mini-Notebook Sponsored by Carrier Corporation
Conference Signs Sponsored by COINS
Desert Survival Kits Sponsored by NAVAC
Lanyards Sponsored by Penta
Reusable Water Pouch Sponsored by Strategic Industry Solutions

07:45 - 09:00
General Session: The Hero Effect: Being Your Best When It Matters the Most! (Presentation of Everyday Hero Award) Sonoran Terrace

During this motivating and entertaining session, Kevin Brown will share ideas, strategies and principles that will inspire you to show up every day and make a positive difference. You will learn to achieve greater results by eliminating “ordinary” thinking and mastering the habit of excellence. Own the moments that matter (and they all matter) by taking responsibility for your attitude, actions, and results and create meaningful relationships to deliver an extraordinary experience for every “customer” at work and at home. Kevin will show you, using humor and real-life examples, that Heroes Help People…with NO STRINGS ATTACHED; Heroes Create an Exceptional Experience; Heroes Take Responsibility and Heroes Live and Work with Optimism. This program delivers actionable ideas that every leader can implement immediately to begin creating a culture of excellence at every level in their organization.

General Session: The Hero Effect: Being Your Best When It Matters the Most! (Presentation of Everyday Hero Award) image
Kevin Brown
09:00 - 11:30
Convoy of Hope Packing Party Salon 1

The popular annual Packing Party is just plain fun for a very worthy cause. For the 11th year, join us to help pack thousands of hygiene kits, including soap, toothbrush, toothpaste, deodorant, comb and towels, to be distributed to those in need worldwide. This popular event has become a conference highlight. This is an ideal way to meet fellow MSCA attendees while providing tangible help for the needy, all in a fun, interactive environment.

09:15 - 10:45
Education Session #3 – Sales Best Practices for our Transformed World Salon 2

Sales is not the five-letter word it used to be. Over the past year and a half, the sales function has been disrupted in a way we never could have imagined. However, for the savvy and forward-thinking service contractor, this has become the perfect time to go on the offensive and embrace creativity and innovation. A panel of prominent MSCA service contractors will lead an informative session on refocusing your service sales priorities and implementing unique and proactive sales strategies. As your business may still be challenged generating sales during a period of difficult economic uncertainty coupled with the hardships and ever-changing priorities of your customers, panelists will share best practices and ideas on how they have been able to reinvent their sales offerings and become an invaluable advisor and partner with their customers.

Education Session #3 – Sales Best Practices for our Transformed World image
Mike Rosone
Moderator Arista Air Conditioning, Long Island City, NY
Education Session #3 – Sales Best Practices for our Transformed World image
Jim Bartolotta
Atomatic Mechanical Services, Arlington Heights, IL
Education Session #3 – Sales Best Practices for our Transformed World image
Scott Berger
Education Session #3 – Sales Best Practices for our Transformed World image
Chris Carter
Murphy Company, St Louis, MO
Education Session #3 – Sales Best Practices for our Transformed World image
Wayne Turchetta
HMC Service, Louisville, KY
Education Session #3 – Sales Best Practices for our Transformed World image
Woody Woodall
09:15 - 10:45
Education Session #3 – The Leadership Gist: Navigating Human Weirdness Salons A & F

Gist: essence, core, effect

What do you believe makes a “great leader” a great leader? What do you truly believe about leadership? Your leadership beliefs translate into leadership practices. Those practices are what people see and experience from your leadership. Hence, your leadership “gist”. Beliefs and philosophies on leadership can be found everywhere and some of those we have adopted as our own. However, some of them are outdated, inaccurate, or simply not true. Due to changes in our world leadership has evolved into a different mode and has taken on a different look. Are you making that shift? Let’s take a look at some of the below the surface issues that people say make a “great leader” a great leader. Warning: it is very simple, but not easy!

Education Session #3 – The Leadership Gist: Navigating Human Weirdness image
Steve Thomas
09:15 - 10:45
Education Session #3 – Healthy Building Strategies and Awareness Salon 1

On April 5th, 2021, ASHRAE released the following statement:
“Airborne transmission of SARS-CoV-2 is significant and should be controlled. Changes to building operations, including the operation of heating, ventilating, and air-conditioning systems, can reduce airborne exposures.””
This above statement replaced the April 2020 statement that said airborne transmission was “sufficiently likely” that airborne precautions should be taken. At that time both, the World Health Organization (WHO) and the Centers for Diseases Control (CDC), contended that transmission of SARS-CoV2 was by droplet and fomite modes, not airborne.
Building owners and managers have a heightened awareness of indoor air (environmental) quality and the role that their HVAC systems can play in reducing transmission. As an MSCA member, and trusted HVAC service provider, we must make every effort to ensure our customers are knowledgeable about the facts and what practical strategies and actions can be deployed in their facilities to provide their occupants with a healthy environment. This session shall update you on the latest research on the airborne transmission of COVID-19 through air conditioning systems and prioritization of different strategies such as attaining “Outdoor Air Equivalency”. Our session speakers include ASHRAE Distinguished Lecturer Luke Leung, LEED Fellow, Team leader of “Commercial Building” for ASHRAE COVID19 task force and upcoming Vice Chair of the Environmental Health Committee. Luke is joined by MSCA member, Steve Horwood, VP of Business Development for GDI/Ainsworth, author of the comprehensive publication, “Building Systems: Workplace Re-Occupancy Planning”. Luke and Steve will help you understand how this new research can help you advise and guide customers as they continue to reopen their facilities and strive to maintain a safe and productive environment both during COVID to have healthy indoor air quality and beyond to healthy environmental quality
.

Education Session #3 – Healthy Building Strategies and Awareness image
Luke Leung
Education Session #3 – Healthy Building Strategies and Awareness image
Steve Horwood
11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Property Water Damage Prevention Technology

According to insurance companies, water damage is the number one claim for both commercial and residential buildings. Many such companies are offering financial incentives to install systems that are predictive in their operations. Join Brett Bush, Head of Risk Engineering, IoT Strategy & Execution for the Hartford Company while he talks about the latest strategies and technologies that use AI and IOT to predict leaks and stop the water that lead to extensive property damage.

John Geiling

Bret Bush

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – The New High Performance Building Salon A

The HVAC industry is adapting to the new normal post pandemic. Now the term High Performance Building has evolved to include a Wellness Factor. How are you addressing those new expectations? Discussions will focus on both building owner and tenant expectations and how you can play an important role in ensuring a high performance building.

Bob Dills

Steve Horwood

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – AI Solutions for Skilled Trades Training

The rapid changes in technology, an aging workforce, and the shortage of skilled workers are undermining the manufacturing, service, and construction industries. What if you could capture the experience of your best chiller technician or maintenance person to educate future tradesmen? During this session learn how this new innovative solution, AI Stephanie, streamlines capturing know-how and knowledge transfer, delivering more than 10x time saving, Improves performance by 25%, and a provides a greater user experience while reducing high turnover and expensive training.

Eric Fuchino

Rebecca Peredo

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – The Digital Office – How to Manage a Remote Office

In a cloud-based office, where is the water-cooler? How do leaders manage remote offices and distributed teams, and what tools do they use to stay productive? In this session, join in a conversation about bringing the best of physical offices to a virtual workforce. Topics to include: tools for the remote leader; establishing workflows for accountability; preventing Zoom fatigue, and keeping it fun!

Mike McHenry

Lindsey Grilec

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Building Automation Opportunities

Perhaps no other part of our industry is changing faster than building automation. Keep up or risk being left behind as building owners often choose service companies based on their ability to operate and maintain their control systems. Please join us as we discuss how to take building automation from being a risk to an advantage and help secure more customers for life.

Drew Harrison

Al May

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Selecting Service Software

This will be a robust discussion focusing on best practices when it comes to selecting new software for your organization. We will share ideas about how best to engage the entire team to help select, identify challenges, identify needs, and help understand the needs of the entire team when making this decision.

Christian Anderson

Woody Woodall

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Strategies for Ensuring Safer Buildings

Airborne infectious disease transmission can be reduced using the 3 “Ds”: Dilution through ventilation and filtration; Disbursement thru specific in-room flow regimes and room pressure differentials, and Destruction through UVGI. During this roundtable we will discuss how to make buildings safer for occupants and protect against the next pandemic.

Renee Fiorelli

Jeff Scheir

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Maximizing Service Technician Safety Learning

This roundtable session will introduce methods and generate discussion on maximizing the actual learning that takes place when service technicians receive safety education and training. We will explore the latest in the science behind adult learning and the concept of microlearning. Come share what you know and learn from the other participants how to enhance safety learning for your technicians.

Raffi Elchemmas

Jeff Moore

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – The New Refrigerants: How to Manage the Change

Refrigerants are the “blood” of all air conditioning systems and with sustained environmental pressure to reduce global warming and ozone depletion potential, have become dynamic, continually improving and changing. Recently tremendous pressure is being applied to incorporate natural refrigerants. Our “blood” type is changing! Please join us to discuss the potential opportunity this may create for the mechanical service industry.

Rich Happel

Brian Hughes

11:00 - 12:00
Roundtable Discussion Forum Session #2 – Technology and Innovations – Improving Environmental Air Quality in our HVAC Systems

Join an expert from Global Plasma Solutions for a discussion on how to proactively safeguard critical indoor settings to help reduce risk and protect building occupants from the possibility of airborne transmission. This session will provide you with the most recent information on the subject, and it will help address what we can consider doing to protect ourselves and others within the built environment.

Sean Fogli

David Schurk

12:30 - 16:30
Optional Activity: Golf Cart Culinary Tour

Celebrate Scottsdale’s HOT spots all while cruising through the six city districts in a cool golf cart with a knowledgeable local guide. This city and culinary tour will highlight the city’s history, upcoming events, activities, museums, galleries, restaurants, bars, clubs and shopping hot spots. Tour includes lunch, beverages and gelato! Cost per person is $300.

12:45 - 17:00
Optional Activity: City Slicker Cattle Drive

Designed for all skill levels, you will travel to a private ranch and have a brief orientation before mounting up and heading out on your personal horse. A professional wrangler will educate the group about rounding up cattle on the open range, while still maintaining control of the horse on the trail. Arizona’s unique desert landscape makes the chore of rounding up cattle a work of art and something that can only be accomplished through teamwork. Rocky terrain, cacti and desert ravines challenge even the most abled wrangler. You will be working with real range cows…Not mechanical bulls or feedlot imitations.  Maximum weight limit of 225 pounds.  All safety gear and equipment provided (and the horse!) Cost per person is $290.

12:45 - 17:00
Optional Activity: Mountain Bike Excursion

Create your own adventure while cruising a quiet mountain trail on a stable and sturdy mountain bike. Whatever your ability, our experienced guides will assist you in feeling at ease on this adventure. The guides are eager to share their knowledge about the pristine desert at the foothills of the magnificent McDowell Mountains, so feel free to stop, rest and enjoy the vistas in this rugged landscape. You need not be a serious cyclist, however, you must be able to control and ride your bike with ease.  All safety gear and equipment provided. Cost per person is $200.

13:00 - 18:00
28th Annual Golf Tournament Ambiente Course
  • Sponsored by:
  • DeWALT

The Ambiente Course at Camelback Golf Club, designed by Jason Straka, boasts 7,225-yard, par 72 and is sure to delight all levels of golfers. Set amidst rolling fairways, eye-catching elevation changes and the Camelback foothills, the natural beauty, native plants and grasses of this course combine for a challenging round that can be as punishing as it is rewarding.

The cost is $195, and includes the green fee, cart fee, range balls, box lunch and tournament fees. Club rentals are available. Registration is limited to the first 80 paid golf registrations received. All registered attendees and spouses are welcome to play.

07:00 - 09:00
Breakfast Sonoran Terrace
07:00 - 17:00
Registration/Information Desk Event Hub

Welcome Gift Sponsored by BuildOps
MSCA Central Sponsored by MILWAUKEE TOOL
Hotel Room Keycards Sponsored by Johnson Controls
Conference App Sponsored by Quantech
Conference WiFi Sponsored by ServiceTrade
Backpack Sponsored by Viega
Mini-Notebook Sponsored by Carrier Corporation
Conference Signs Sponsored by COINS
Desert Survival Kits Sponsored by NAVAC
Lanyards Sponsored by Penta
Reusable Water Pouch Sponsored by Strategic Industry Solutions

07:00 - 08:30
Sun Run Sonoran Terrace

The best way to start the day! Join us for a 5k run/2-mile walk around the grounds of the JW Marriott Camelback. Enjoy the morning sun and breathtaking views as you race to the finish line, and get excited to start the last day of MSCA21. Participants will be timed, and the winners will be recognized. There will be water stations, recovery areas and finish line refreshments. What a fun way to start your day and be together! Conference attendees and spouses are welcome to attend!

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Always be Training Your Replacement Salon C

When is it too soon to start training your replacement…or, better yet, when is it too late? The next question is do you promote from within or look outside the company? If you promote from within there are a number of benefits but several disadvantages. If you bring someone in from outside this will impact your current employees but can open up your company to new ideas and stimulate positive change. Join us for this roundtable discussion to share best practices and collaborate on this critical aspect of business continuity and personal growth.

Chris Carter

Wayne Turchetta

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – When Disease is Airborne: GPS vs UV Technologies Salon 5

We live in a time where the phrase ‘airborne pathogens’ have become a household phrase. With so many technologies claiming to be effective at making our air safe, how do they compare, and where do they fall short? Join MSCA’s resident experts in IAQ for a spirited debate about where the science stops and the results begin.

Sean Fogli

Mike McHenry

09:00 - 10:00
Roundtable Discussion Forum Session #3- Future Outlook- Leadership Moving Forward Salon J

Leadership is influence and how we steward that influence to accomplish positive things, with and through people.  Leadership faced many challenges this past year and we may have moved away from our core beliefs.  Join this discussion as we take time to reflect on and rethink leadership.

Steve Thomas

Roundtable Discussion Forum Session #3- Future Outlook-  Leadership Moving Forward image
Steve Thomas
09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Innovations in Operations Salon L

Come join us for a best practices roundtable where we will share with each other our companies best and most effective operational innovations over the last few years. Our industry and the world around us are evolving rapidly and many of us are taking advantage of the advances in technology that make our lives easier, our staff more productive and our business’ more profitable.

David Geith

Scott Berger

 

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Electrify Your Fleet Salon 7

Did you ever imagine that your HVAC technicians and service plumbers might be driving full-size, electric service vehicles? The opportunity to “electrify” your fleet is closer than you might think. Large corporations nation-wide, with very aggressive carbon reduction targets are incorporating electric fleets into their plans to meet their objective and this may very well include you! Please join us to explore the possibilities.

Rich Happel

Kane Armistead

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – There’s No Good Talent Out There Anymore! Or is There? Salon B

The daunting and never ending quest for dedicated and qualified talent is ongoing. In our daily grind we can easily get caught up in the old adage that there’s just no one out there. Or is there? Let’s share stories of lessons learned, ideas on how we can develop more collaboration in recruiting with our locals and renew our state of mind about young talent.

Kip Bagley

Al May

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – The Post-COVID Office: How to Adapt Salon K

What does the future of working look like Post COVID? This roundtable discussion will explore future office structures, as well as operational challenges and best practices for a post COVID office. What is going to change forever and what will eventually return to “normal?” How has COVID impacted our employees and their work habits and expectations?

Lidsey Grilec

Kristi Grace

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Developing a Growth Plan Salon D

Mergers, Expansion, Acquisitions, New Business Lines…A business that is innovative and growing needs a well thought out and sustainable plan. This roundtable will brainstorm on what people are doing to grow their businesses, what resources are needed, how others put their plans in effect and what the outcomes have been.

John Geiling

Renee Fiorelli

 

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – New Look of Sales Salon M

Necessity is the mother of all invention. While the pandemic brought new challenges to the world of sales, it also created new opportunities to evaluate how we recruit, motivate, manage, lead, and sell. Join us for an interactive and collaborative session on the new look of sales.

Mike Rosone

 

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Recruiting and Retention are the Key to our Business and Industry Success

There has been a shortage of skilled workers across all industries in the country for many years. As a service contractor it’s not just about finding great talent, it’s about keeping key people. At any moment, you could lose your top salesperson, estimator, or foreman to your competitor, your own clients, another industry, or simply to retirement. This peer group is focused on sharing ideas for creative and measureable ways to ensure recruiting, hiring, and retention of qualified people for our business and the industry.

Eric Fuchino

Dave Sommer

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – Benefits of a Diverse Workforce Salon 6

Perhaps one of the biggest tools often unused in the HVAC industry is the recruiting and hiring of a diverse workforce. A diverse workforce provides innovation, ability to adapt, higher profits, higher productivity, and delivers a better client experience. Please joins us as we discuss innovative ways to build teams and the benefits it could have for your business.

Drew Harrison

Mike Hupp

09:00 - 10:00
Roundtable Discussion Forum Session #3 – Future Outlook – The New National Service and Maintenance Agreement Salon H

Hear from the co-chairs of the UA/MSCA Labor Committee on the most recent updates to the National Service and Maintenance Agreement. Learn how this agreement provides beneficial provisions specific to the service industry to help grow marketshare.

Russ Borst

Barbara Dolim 

10:15 - 11:45
Education Session #4 – Future Outlook for the Commercial Real Estate Market

While COVID-19 continues to be a disruptive force for the office sector and its occupiers, the perceived value of the office as a key ingredient of business success remains strong according to a recent study. Michael Broder, President and CEO of Brightline Strategies, the lead research firm which developed the COVID-19 impact study commissioned by BOMA International and Yardi, will share their insights and conclusions from the initial survey as well as the follow-on, companion study to be completed June 2021. This groundbreaking, nationwide study of more than 3,000 U.S. office space decision-makers was designed to assess the latest in tenant sentiments relating to the pandemic, as well as its impacts on their businesses, attitudes towards the physical work environment and office space decisions going forward. The findings provide a clear picture as to the pandemic’s broader transformational effects on the office sector and what measures owners and operators can leverage to mitigate downstream risk.

Education Session #4 – Future Outlook for the Commercial Real Estate Market image
Michael Broder
10:15 - 11:45
Educational Session #4 – Understanding Trade Workers’ Mental Health Needs Salon 1

Explore interventions and trainings regarding trades workers’ mental health with Dr. John Gaal, the director of the AFL-CIO’s Missouri Works Initiative’s Workforce Wellness Program. Dr. Gaal will share how the opioid crisis has affected workers and lead discussions and exercises on how to best assist workers who have opioid use disorder, thoughts of suicide, or who may be struggling with depression or anxiety. The presentation will address educational interventions, resources, and strategies for supporting field workers.

Educational Session #4 – Understanding Trade Workers’ Mental Health Needs image
Dr. John Gaal
10:15 - 11:45
Education Session #4 – Winning the Talent Wars: Build a Winning Culture of Attraction, High-Performance and Retention Salons N & H

The number one issue troubling business leaders today is the increasing difficulty of recruiting, motivating, and retaining the best talent. There are talent shortages at every level, in every industry, and it’s tough to keep people when constant change and uncertainty are the new normal.

Employers have two options: Enter a bidding war for the best employees, or build the kind of culture that will make the top talent want to come work in their organization and stay longer.

During this presentation, Bruce lays out the challenges, causes, and costs of today’s talent wars then reveal the elements of a winning culture and how to get there.

Takeaways and Techniques:

  • Understanding the challenges, causes, and costs of today’s talent wars
  • Dream job factors that employers can leverage to attract and retain the best employees
  • Developing a hiring process that attracts more of the talent you need
  • Improving onboarding to reduce turnover among new hires
  • Turning every employee in your organization into a knowledge worker
Education Session #4 – Winning the Talent Wars: Build a Winning Culture of Attraction, High-Performance and Retention image
Bruce Tulgan
11:45 - 12:30
Lunch Sonoran Terrace
12:30 - 14:00
Education Session #5 – Future Outlook for the Commercial Real Estate Market Salons A & F

While COVID-19 continues to be a disruptive force for the office sector and its occupiers, the perceived value of the office as a key ingredient of business success remains strong according to a recent study. Michael Broder, President and CEO of Brightline Strategies, the lead research firm which developed the COVID-19 impact study commissioned by BOMA International and Yardi, will share their insights and conclusions from the initial survey as well as the follow-on, companion study to be completed June 2021. This groundbreaking, nationwide study of more than 3,000 U.S. office space decision-makers was designed to assess the latest in tenant sentiments relating to the pandemic, as well as its impacts on their businesses, attitudes towards the physical work environment and office space decisions going forward. The findings provide a clear picture as to the pandemic’s broader transformational effects on the office sector and what measures owners and operators can leverage to mitigate downstream risk.

Education Session #5 – Future Outlook for the Commercial Real Estate Market image
Michael Broder
12:30 - 14:00
Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses Salon 1

It is no longer business as usual in our unpredictable world. We just experienced a worldwide pandemic that none of us could have ever imagined. HVACR and plumbing service contractors need to be flexible, creative, innovative and strategic in order to remain viable and successful moving forward.  Contractors will need to understand their customer’s new concerns and challenges as well as your changing role in ensuring the safe and proper operations of their facilities’ systems.  A panel of MSCA leaders will share their expertise and knowledge in an open and enlightening discussion on how they have successfully met the recent challenges with unique solutions and forward-thinking ideas.

Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses image
David Geith
Moderator EMCOR Services, Mesa Energy, Irvine, CA
Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses image
Russ Borst
Hurst Industries, Belmont, MI
Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses image
Rich Happel
UMI, Mukilteo, WA
Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses image
John Geiling
JPG Plumbing and Mechanical Services, Jessup, MD
Education Session #5 – Smart, Wise, Clever, Unique – Operational Best Practices That Can Change Your Businesses image
Mike McHenry
Enginuity LLC, Mechanicsburg, PA
12:30 - 14:00
Education Session #5 – Winning the Talent Wars: Build a Winning Culture Attraction, High-Performance and Retention Salons N & H

The number one issue troubling business leaders today is the increasing difficulty of recruiting, motivating, and retaining the best talent. There are talent shortages at every level, in every industry, and it’s tough to keep people when constant change and uncertainty are the new normal.

Employers have two options: Enter a bidding war for the best employees, or build the kind of culture that will make the top talent want to come work in their organization and stay longer.

During this presentation, Bruce lays out the challenges, causes, and costs of today’s talent wars then reveal the elements of a winning culture and how to get there.

Takeaways and Techniques:

  • Understanding the challenges, causes, and costs of today’s talent wars
  • Dream job factors that employers can leverage to attract and retain the best employees
  • Developing a hiring process that attracts more of the talent you need
  • Improving onboarding to reduce turnover among new hires
  • Turning every employee in your organization into a knowledge worker
Education Session #5 – Winning the Talent Wars: Build a Winning Culture Attraction, High-Performance and Retention image
Bruce Tulgan
14:15 - 16:00
Closing Session: Let’s Go Together Salons C - I

As the conference winds to a close, keynote speaker Shola Richards will take you on an insightful journey as he shares a refreshing practical playbook to build and sustain a joyful workplace culture. You will learn actionable strategies to transform your work culture, amplify team civility, and inspire yourselves and others to consistently bring their best to their work. Shola’s Go Together Movement – a transformational roadmap of mindset, behaviors, and tools that transform workplace cultures and drive results is certain to help your organizations build compassion, competence, and accountability in the workplace and, as a result, sustainable and joyful peak productivity, engagement, and satisfaction become the new norm. During this session you will also hear from the UA’s Director of HVACR, Brian Kelly, who will update you on the UA’s latest initiatives to help support and grow the service sector. MSCA Mike Star will introduce MSCA’s new officers and board members.

Closing Session: Let’s Go Together image
Shola Richards
Closing Session: Let’s Go Together image
Brian Kelly
UA Director of HVACR
19:00 - 22:00
Mummy Mountain Bash Mummy Mountain
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Join us in Scottsdale, Arizona

Located between the Camelback and Mummy Mountains, Scottsdale provides a wide range of attractions and activities from hiking, golfing, and horseback riding to worldclass shopping and dining in nearby Old Town Scottsdale. There are many ways to get out and explore the beauty and natural wonders of the Sonoran Desert.

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