PROGRAM

reCOMMIT, reCONNECT AND reKINDLE YOUR EXCITEMENT FOR
reASSURED SUCCESS!

THE SKIES ARE CLEAR IN COLORADO. LET'S reENVISION!

Program

2019-10-13
2019-10-13
International Center
Broadmoor Hall Patio
Broadmoor Hall Foyer
Broadmoor Hall DE
Broadmoor Hall A
2019-10-14
2019-10-14
South Terrace
Ross Room
International Center
Broadmoor Hall Foyer
Broadmoor Hall B
Broadmoor Hall A
2019-10-15
2019-10-15
International Center
Broadmoor Hall Foyer
Broadmoor Hall B
Broadmoor Hall A
2019-10-16
2019-10-16
Grand Ballroom
Broadmoor Hall Foyer
Broadmoor Hall Drive
Broadmoor Hall B
Broadmoor Hall A
International Center
Broadmoor Hall Patio
Broadmoor Hall Foyer
Broadmoor Hall DE
Broadmoor Hall A
South Terrace
Ross Room
International Center
Broadmoor Hall Foyer
Broadmoor Hall B
Broadmoor Hall A
International Center
Broadmoor Hall Foyer
Broadmoor Hall B
Broadmoor Hall A
Grand Ballroom
Broadmoor Hall Foyer
Broadmoor Hall Drive
Broadmoor Hall B
Broadmoor Hall A
07:30 - 01:30
Bonus Program: reACT-reDEPLOY-reBUILD Featuring Colonel (Ret.) Thomas Henry Magness, P.E. Broadmoor Hall DE

Pre-registration is required. Breakfast, lunch and a copy of Col. Magness’ book “Leader Business” are included.

 

High-performing teams reach this measure of success when they have a solid foundation of productive communication, create innovative solutions and consistently achieve great results. The leaders charged with maintaining this level of excellence have a unique challenge to keep the well-oiled machine communicating, creating and achieving. To achieve and sustain this level of performance from both the team and the leader, Colonel Tom Magness, embraces the notion that daily training builds confidence and competence when operating in a volatile, uncertain, complex and ambiguous (VUCA) environment, while providing essential skills and knowledge—resulting in readiness. Based on the principles learned from this concept, this special session led by Colonel Magness will help you gain a better understanding and help elevate your organization’s purpose resulting in a common shared vision of success or end-state.

 

The session will draw on examples from military, sports and corporate America to highlight the value and best practices in communicating leader’s intent and how two-way communication develops ownership of the mission as well as future team empowerment. Discussion will also focus on the significance of early leader development and how to motivate developing leaders. Participants engage in hands-on practical exercises, small group discussion and lively dialogue spotlighting critical issues identified by the client hoping to elevate their teams to this level.

 

Since first entering the U.S. Army as a cadet at the United States Military Academy, Colonel Magness has been a leadership “work in progress.” He has led military organizations from Platoon to Brigade. His unique background combines his service and education as a professional engineer with the confidence and professional development that comes from being an “Airborne Ranger!”

 

As a commander (CEO) with the U.S. Army Corps of Engineers, he has completed numerous projects as part of multi-billion dollar construction programs. Following retirement, Colonel Magness served as COO for a $300M international construction company until leaving to start his own company, teaching high-impact leadership strategies across the country.

 

Attendee Value and Takeaways:

  • Identify common attributes in leading high-performing, cohesive, mission-focused teams and their application to business teams

  • Examine the factors that enable synergy within a team

  • Discover the direct correlation between communication of commander’s intent and empowerment

 

Explore the value of the Army’s after-action review process as a means of communication, encouraging innovation and learning from challenges.

 

The cost for this special program is $450 and includes breakfast, lunch and a copy of Colonel Magness’s book “Leader Business.”

Bonus Program: reACT-reDEPLOY-reBUILD Featuring Colonel (Ret.) Thomas Henry Magness, P.E. image
Colonel (Ret.) Thomas Henry Magness, P.E.
U.S. Army Corps of Engineers Commander, CEO and Leader
13:00 - 19:00
Conference Registration & Information Desk Broadmoor Hall Foyer
14:00 - 18:00
Exhibitor Set-up Broadmoor Hall A
17:30 - 18:30
First Timers Reception Broadmoor Hall Patio
  • Sponsored by:
  • Data Basics
19:00 - 21:00
Welcome Reception International Center
  • Sponsored by:
  • Quantech
07:00 - 17:00
Conference Registration & Information Desk Broadmoor Hall Foyer
07:00 - 08:00
Breakfast International Center
08:00 - 09:30
Opening Celebration Featuring Josh Linkner – reINVENT: How to Drive Disruption and Accelerate Transformation Broadmoor Hall B

Companies, communities and individuals fail for many reasons, but one of the most common—and easily avoidable—is the failure to reinvent. When people and organizations rest on prior successes rather than drive purposeful transformation, they discover too late that they have lost their market position altogether to competitors and external forces.

 

Transformation demands an ongoing process of rediscovery and reimagination. Venture capitalist and serial entrepreneur, Josh Linkner, will lay out a systematic approach for continually challenging and reinventing yourself and your business.

 

Change is inevitable. You need to decide: will you drive that change, or be driven away by it? Will you disrupt, or be disrupted? By choosing to deliberately reimagine your own status quo, you can re-secure a strong future for both your company and your career.

Opening Celebration Featuring Josh Linkner – reINVENT: How to Drive Disruption and Accelerate Transformation image
Josh Linkner
Venture Capitalist and Serial Entrepreneur
Opening Celebration Featuring Josh Linkner – reINVENT: How to Drive Disruption and Accelerate Transformation image
Kip Bagley
MSCA Board of Managers Chair
09:30 - 12:30
Exhibitors Display and Lunch Broadmoor Hall A

Rediscover the latest HVACR and plumbing products, services and innovative technologies at this year’s special Exhibitors Display. Our industry’s leading suppliers will be on hand this year, supporting our conference and providing you with a unique opportunity to get first-hand information on all they have to offer. This year’s display will include lunch and rewards for those in attendance!

11:30 - 14:00
Spouse Program: Wine Tasting and Historic Art Tour Ross Room

Enjoy a special wine tasting and tapas prior to a unique art history tour of the Broadmoor. With one of the finest collections of Western Art in the world, a Broadmoor Historian will walk you through an almost forgotten time as shown through the eyes and palettes of some of the greatest artists in the world. Learn how these paintings, and the artists who created them, chronicled the taming of the American West. Registration will be onsite.

12:30 - 14:00
Education Session I (3 concurrent sessions)

Workshop 1 – reESTABLISHING and Sustaining the Financial Health of Your Service Business, Leah Gutmann

Workshop 2 – reENERGIZE: Hiring and Motivating a Top Sales Team, Carl Herman

Workshop 3 – reASSESS: Liability and Risk Management of Healthcare Facilities,  Kurt Steenhoeck, Rich Benkowski, Russ Borst and Chris Carter

14:15 - 15:00
Peer Group Forums 1

reCLAIM: Labor/Management Partnership to Grow the Service Industry, Anthony Gallagher and Russ Borst

reCONCEPTUALIZATION: Concepts and Ideas for Empowering Techs, Al May and Sean Hamilton

reFRESH: Plunging into Plumbing Service, Adam Wallenstein and Randy Greer

reNEW: Contract Renewals, Mike Rosone and Jim Bartolotta

reCRUITING: Finding and Keeping the Best, Jon Finch and Wayne Turchetta

reTENTION: Employee Engagement, Jerry Taylor, David Geith and John Geiling

reFUEL: Fleet Management/Best Practices, Mike McHenry and Sean Fogli

reFINE: Sales Insights, Dave Sommer and Chris Carter

reSPOND: Building Automation Systems and Controls, Renee Fiorelli and Drew Harrison

15:30 - 16:15
Peer Group Forums 2

reCLAIM: Labor/Management Partnership to Grow the Service Industry, Anthony Gallagher and Russ Borst

reCONCEPTUALIZATION: Concepts and Ideas for Empowering Techs, Al May and Sean Hamilton

reFRESH: Plunging into Plumbing Service, Adam Wallenstein and Randy Greer

reNEW: Contract Renewals, Mike Rosone and Jim Bartolotta

reSILIENCE: Bottomline Safety, Rich Happel and Pete Chaney

reTENTION: Employee Engagement, Jerry Taylor, David Geith and John Geiling

reLATE: Challenges and Opportunities for Women in HVACR Service Industry, Renee Fiorelli and Jaimi Lomas

reFINE: Sales Insights, Dave Sommer and Chris Carter

reALITY: New Workforce Needs, Mike McHenry

16:15 - 17:15
Women in the Mechanical Industry Reception South Terrace

Join other women executives from HVACR and plumbing service companies across the country for a casual networking session. You will have the opportunity to share ideas, challenges, insights and strategies for success while meeting new friends and developing a brand new support group of peers.

06:45 - 07:30
Breakfast Broadmoor Hall A
07:00 - 12:00
Information Desk and MSCA reCONNECT Broadmoor Hall Foyer
07:30 - 08:45
General Session Featuring Mercedes Ramirez and 2019 Everyday Hero Winner – reFLECT: Second Chance Living Broadmoor Hall B

Many people feel so overwhelmed by daily pressures and obligations that they find themselves in survival mode, operating with the assumption that there will always be a tomorrow in which they can fix today’s problems, right today’s wrongs, and take care of the truly important things they wished they’d done yesterday. Mercedes will move participants to put their challenges in perspective and carefully consider how the choices they make will profoundly affect their future. Her message focuses on personal success, overcoming challenges and finding authentic fulfillment. Through her gripping, poignant, yet humorous account of her plane crash and long-fought recovery, Mercedes proves that everyone can achieve their dreams.

 

In 1995, Mercedes Ramirez Johnson narrowly survived a commercial airplane crash that killed 160 people, including her parents. As one of only four survivors of this tragedy, she vowed that she would make her second chance at life count… and she has—not only for herself, but also for the tens of thousands who have heard her story and her message.

 

Mercedes, along with Kip Bagley, will also participate in the presentation of the sixth annual MSCA Everyday Hero Award. This award has become a highly-anticipated feature of the conference where one special person is recognized for his or her selfless contributions to their community. Don’t miss your chance to nominate those in your company who you believe are deserving of this honor.

General Session Featuring Mercedes Ramirez and 2019 Everyday Hero Winner – reFLECT: Second Chance Living image
Mercedes Ramirez Johnson
Survivor of the Deadly Colombian Mountain Crash
General Session Featuring Mercedes Ramirez and 2019 Everyday Hero Winner – reFLECT: Second Chance Living image
Brian Helm
MCAA President
General Session Featuring Mercedes Ramirez and 2019 Everyday Hero Winner – reFLECT: Second Chance Living image
Kip Bagley
MSCA Board of Managers Chair
09:00 - 11:30
Spouse Program: REWARDING Convoy of Hope Packing Party International Center

MSCA and Convoy of Hope have been partnering for a DECADE! Our popular annual Packing Party is fun for a very worthy cause. For the tenth year, we will partner with Convoy of Hope to give back to communities in need, as we groove to tunes played by featured entertainment. We hope you will lend a hand and have a great time with this REWARDING charitable event.

 

Watch the 2018 Packing Party video and charitable efforts to see what’s in store this year.

09:00 - 10:30
Educational Session II (3 concurrent sessions)

Workshop 4 – reINSPIRE: Sustaining Growth Through Transformation, Peter Sheahan

Workshop 5 – reIMAGINE Your Recruiting Pipeline, Tim Herbert and Jon Finch

Workshop 6 – reENGAGE: Passion on Purpose: Turning Corporate Culture Into a Competitive Advantage, Ryan Estis

10:45 - 12:15
Educational Session III (3 concurrent sessions)

Workshop 7 – reINSPIRE: Sustaining Growth Through Transformation, Peter Sheahan (Repeat of Education Session II, Workshop 4)

Workshop 8 – reESTABLISHING and Sustaining the Financial Health of Your Service Business, Leah Gutmann (Repeat of Education Session I, Workshop 1)

Workshop 9 – reENGAGE: Passion on Purpose: Turning Corporate Culture Into a Competitive Advantage, Ryan Estis (Repeat of Education Session II, Workshop 6)

12:45 - 17:45
Optional Event: Jeep Tour on Pikes Peak Highway

Explore Pikes Peak in an open-air 4-wheel-drive jeep on this amazing tour. A cowboy driver will serve as your guide as you make your way up America’s Mountain via the scenic Pikes Peak Highway. Your driver will share amazing anecdotes about the region’s history, and cameras are a must to capture the incredible vistas that greet you at every turn.

 

The cost of $190 per person includes box lunch, snacks, guide, water, blankets and rain ponchos.

13:00
Optional Event: 27th Annual MSCA Golf Tournament—West Course

1:00 pm Shotgun

 

Get ready for rolling fairways, multi-level greens and demanding hazards at The Broadmoor’s stunning yet formidable West Course, a former host site for PGA Cup matches. At 6,800 feet, this 18-hole course offers breathtaking views of both the mountains and Colorado Springs. The West Course plays tighter off the tee, with more heavily tree-lined holes and gives players an array of spectacular approach shots. This tournament is open to golfers of all skill levels.

 

The cost of $230 per person includes the green fee, cart fee, range balls, tournament fee and use of guest lockers. Registration is limited to the first 100 paid golf registrations received. All registered attendees and spouses are welcome to play.

 

13:30 - 17:00
Optional Event: Soaring Zip Line Adventure—Woods Course

Descend 225 steps alongside Seven Falls before soaring over the amazing landscape around the famed Seven Falls. Experienced guides make this a fun and meaningful experience for both novice and experienced zip-liners.

 

The cost of $215 per person includes professional guide, ground school, orientation, all equipment and roundtrip transportation.

 

There is a 250 lb. weight limit for any participant.

14:00 - 16:30
Optional Event: Olympic Training Center Tour

Get a glimpse of the behind-the-scenes training of the athletes residing at the Olympic Training Center. Colorado Springs is home to the U.S. Olympic Committee and one of just three Olympic Training Centers in the country. This exclusive guided tour will show you the high level of dedication it takes to become an Olympian, and you will also meet an athlete in training and learn about their Olympic goals and dreams.

 

The cost of $175 per person includes VIP tour of training center, meet and greet with athlete and roundtrip transportation.

07:00 - 08:00
7th Annual MSCA Sun Run Broadmoor Hall Drive
  • Sponsored by:
  • Laars

Start your day off right! Join us for a 5K run/2-mile walk around the grounds of the Broadmoor estate. Enjoy the morning sun and mountain view as you race to the finish line, and get your energy revved up for the last day of MSCA19. Participants will be timed, and the winners will be recognized. There will be water stations, recovery areas and finish line refreshments. What a great way to start your day! Conference attendees and spouses are welcome to attend!

07:00 - 15:00
Information Desk and MSCA reCONNECT Broadmoor Hall Foyer
07:45 - 08:30
Breakfast Broadmoor Hall A
08:30 - 09:30
Peer Group Forums 3

Peer Group Forums give you the opportunity to talk about topics of interest and concern. Together, these sessions will help you reconnect to a larger vision for your company. During these discussions, you will have plenty of time for rediscovering best practices with your peers and leaders in the field.

 

Wednesday’s Peer Group Forum will be broken down by company size to ensure relatable and relevant discussion based on the 2019 MSCA benchmark survey.

09:45 - 11:15
Education Session IV (3 concurrent sessions)

Workshop 10 – reDISCOVER: Exactly How to Sell – Even if you Hate Selling, Phil Jones

Workshop 11 – reEVALUATE: Tenets of Personal Finance, Jared Martin

Workshop 12 – reBRAND: Talk Like a Leader, Anthony Huey

11:30 - 13:00
Education Session V (3 concurrent sessions)

Workshop 13 – reDISCOVER: Exactly How to Sell – Even if you Hate Selling, Phil Jones (Repeat of Education Session IV, Workshop 10)

Workshop 14 – reEVALUATE: Tenets of Personal Finance, Jared Martin (Repeat of Education Session IV, Workshop 11)

Workshop 15 – reBRAND: Talk Like a Leader, Anthony Huey (Repeat of Education Session IV, Workshop 12)

13:15 - 15:15
Closing Celebration Featuring UA Assistant General President Mike Pleasant and Jon Acuff – reFOCUS, reASSESS and FINISH Broadmoor Hall B

According to a study conducted by the University of Scranton, 92% of resolutions fail. That’s a staggering number considering how important goals are to companies.

 

You actually have a greater shot of getting into Julliard in New York City to be a ballerina than hitting your next sales goal. Or your next budget reduction. Or your next widget production.

 

At every element of your work, goals matter. What if we could do some simple things to improve how often we finished what we started? What if we could complete the incomplete projects and tasks? What if we could get more done in a world full of opportunities and endless distractions?

 

New York Times bestselling author, Jon Acuff, says you can. Jon will share easy changes you can make to your corporate culture to make sure everyone hits their goals. Some of the ideas are obvious. Some are counterintuitive. Some will surprise you, but the best part is that they actually work.

 

The good news is, you can learn to finish. It’s not a natural talent some people have, and others do not. It can be taught. Starting is fun, but the future belongs to finishers.

Closing Celebration Featuring UA Assistant General President Mike Pleasant and Jon Acuff – reFOCUS, reASSESS and FINISH image
Jon Acuff
New York Times Bestselling Author
Closing Celebration Featuring UA Assistant General President Mike Pleasant and Jon Acuff – reFOCUS, reASSESS and FINISH image
Kip Bagley
MSCA Board of Managers Chair
Closing Celebration Featuring UA Assistant General President Mike Pleasant and Jon Acuff – reFOCUS, reASSESS and FINISH image
Mike Pleasant
UA Assistant General President
19:00 - 22:00
rePLAY Celebration featuring the Boogie Machine Grand Ballroom

Help us wrap up the MSCA19 Conference! Dance to the ‘70s tunes of Boogie Machine. This Retro rePLAY Celebration is your chance to unwind and let loose after this remarkable week. The party will be lots of fun, featuring arcades, games, skee-ball, food and beverages! Make sure you wear your coolest bell bottoms and tie-dye shirts for a trip down memory lane.

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Join us in Colorado Springs

Colorado Springs has no shortage of activities to offer, with more than 55 area attractions, including trains, museums, parks, a zoo and more. Whether you’re looking for outdoor thrills, or educational and cultural activities, the options are limitless.

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Get Ready for MSCA19!

View the final Program Book and see what's available to you at MSCA19!

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