Roundtable: Soft Skills in Sales: How to Train your Techs

In this roundtable, participants will discuss and share their company’s approach to training and encouraging technicians to sell additional service work to our customers. What has worked and what has not? How do you develop a program geared toward service tech involvement in selling profitable small quotes while at a customer site?
Topics will include:
  • The new generation of service tech and what motivates them to sell
  • Provide monetary incentive for techs or time off for their selling efforts?
  • Removing tech “tunnel-vision” and encourage them to look for stuff to fix while onsite
  • Getting your program off the ground

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