This session will provide you with information on the latest UA initiatives. This will include an update on: HVAC 911 – the latest UA program ready to connect your business services to digital natives who expect help that is One Click Away. Decarbonization Incentives – All heat pump product families are now incentivized by federal, state, and utility programs- learn how to find and follow in your state or city. Safe Handling of Mildly Flammable Refrigerants – The transition to low-GWP refrigerants for residential and commercial comfort cooling and commercial refrigeration will include alternatives that are mildly flammable, highly flammable, and have a higher toxicity than those used today. This discussion will offer ideas for a smooth transition.