It is no longer business as usual in our unpredictable world. We just experienced a worldwide pandemic that none of us could have ever imagined. HVACR and plumbing service contractors need to be flexible, creative, innovative and strategic in order to remain viable and successful moving forward. Contractors will need to understand their customer’s new concerns and challenges as well as your changing role in ensuring the safe and proper operations of their facilities’ systems. A panel of MSCA leaders will share their expertise and knowledge in an open and enlightening discussion on how they have successfully met the recent challenges with unique solutions and forward-thinking ideas.